Privacy Policy

Last updated October 31, 2026

Cloudia is a diary you speak instead of write. Each day Cloudia calls you, you talk about your day, and it writes a diary entry for you. This policy explains what we collect, why, who helps us process it, and how you can delete it.

What we collect

• Account details: your name, your email address from Google or Apple sign-in (or an Apple private relay address), your timezone and language, and an ID from Google or Apple that links your sign-in to your account.
• Your preferences: when you'd like to be called, how often to retry, your companion voice and diary style, your daily goals, and the answers you gave during onboarding (for example, how you heard about us).
• Your diary: the transcript of each call, the diary entry written from it, any edits you make, the mood, feelings and goal check-ins taken from the call, and any photos you add. So your calls can remember recent days, we also keep a short note summarising your last few weeks of entries, rewritten at most once a day; deleting an entry clears it.
• Call audio: your voice is processed live so Cloudia can understand you, write your diary, and describe how your voice sounded. We do not store call recordings. We keep the written transcript.
• Phone number: only if you choose phone calls instead of in-app calls.
• Device details: a push token so your phone can ring for the daily call, your app version, platform, phone model, OS version, language, IP address, and a random ID for this install of the app. If you allow tracking on your phone, we also collect its advertising ID.
• App usage: events such as opening the app, finishing onboarding, completing a call or starting a trial. Events never contain what you said or wrote.
• Subscription status: whether you have an active subscription and when it ends. Payments are handled by Apple or Google; we never see your card details.

How we use it

• To place your daily call, write your diary, and show it back to you with mood and goal summaries.
• To remind you about your diary and keep your settings.
• To check your subscription, prevent abuse (for example, limiting free test calls), and keep the service working.
• To understand how the app is used and improve it, and to measure which of our ads lead people to sign up or subscribe.

We do not sell your data. Your diary, transcripts and photos are never used for advertising or shared with advertisers, and we do not use your diary to train AI models.

Who helps us process it

We share data only with the service providers needed to run Cloudia, under their terms for business customers:

• OpenAI: speech-to-text, the conversation on calls (including your recent entries, so the call can remember them), writing your diary and that short note, and analysing the tone of your voice. Under OpenAI's API terms, this data is not used to train their models.
• LiveKit: carries in-app call audio between your phone and our servers. Calls are not recorded.
• Google and Apple: sign-in, and in-app purchases through Google Play and the App Store.
• RevenueCat: keeps track of your subscription status.
• Google Firebase Cloud Messaging: rings your phone for the daily call. Diary reminders are scheduled on your phone itself.
• Amplitude: product analytics. It receives app usage events with your device details and an account number, not your name, email or diary.
• Meta: measuring our ads. When you sign up, finish a test call, start a trial or subscribe, Meta receives that event with your device details and IP address, a scrambled (hashed) copy of your email and account number, and your advertising ID if you allowed tracking.
• Our cloud hosting provider, which stores the database and photos.

We may also share data if the law requires it.

How long we keep it

We keep your account and diary until you delete them. A deleted diary entry or photo is removed right away. When you delete your account, everything in it is removed from our systems right away, including the usage events we stored for it. Encrypted backups are overwritten within 30 days. Events already sent to Amplitude or Meta are kept under their own retention policies; ask us and we'll ask Amplitude to delete yours.

Your choices and rights

• Delete your account: in the app go to Settings → Delete account, or see how to delete your account.
• Delete single entries or photos: from the entry in the app.
• Access or correct your data: you can read and edit your diary in the app, or contact us for a copy.
• Depending on where you live (for example under GDPR or CCPA), you may have more rights. Contact us to use them.

Security

Data is sent over encrypted connections, and your diary and photos are only available to your signed-in account.

Children

Cloudia is not meant for children under 13 (or under 16 where local law requires), and we don't knowingly collect their data.

Changes

If we make important changes to this policy, we'll update the date above and tell you in the app.

Contact

Questions or requests: the contact address on our App Store or Google Play listing.