Delete your Cloudia account

Last updated October 31, 2026

In the app (fastest)

1. Open Cloudia and go to the Settings tab.
2. Scroll to the bottom and tap Delete account.
3. Confirm. If you signed in with Apple, you'll be asked to confirm with Apple once more.

Your account is deleted right away. If we can't cancel your Google Play subscription at that moment, nothing is deleted and the app asks you to try again a few minutes later.

Without the app

If you no longer have the app, email the contact address on our App Store or Google Play listing from the email address on your account (or tell us the address and how you signed in). Ask for your account to be deleted. We'll confirm it's you and delete it within 30 days.

What gets deleted

• Your account: name, email, sign-in links, phone number and settings.
• Every diary entry, transcript, mood and goal record, and every photo you added.
• Your call history, the push tokens for your devices, and your customer record at our subscription provider.
• The app usage events and device details we stored for your account.

Nothing is kept, except what's left in encrypted backups, which are overwritten within 30 days.

Subscriptions

• Google Play: when you delete your account in the app, we cancel your subscription for you, so you won't be charged again. No refund is made for the current period. If you ask us by email, we cancel it as part of the deletion.
• App Store: Apple doesn't let us cancel subscriptions. Cancel it yourself on your iPhone in Settings → your name → Subscriptions, or it will keep renewing.